Colorado Hospital Association
PROGRAM COORDINATOR
DENVER, CO
Program Coordinator
Compensation: $55,000-60,000
Diverse Talent has partnered with Colorado Hospital Association Broadband Services (CHABS) in their search for their next Program Coordinator. CHABS works closely with Colorado Hospital Association (CHA) non-profit member hospitals and health systems, mental health centers, Federally Qualified Health Centers, safety net clinics and other health care providers to achieve organizational goals for broadband capacity, business continuity, network management and service level agreements. CHABS also provides federal and state advocacy for expanding broadband in remote areas to enable the implementation of telehealth and improve the overall health and health care of communities. CHABS serves as a designated federal consortium to administer broadband technology subsidies for Colorado.
The Program Coordinator is responsible for the Federal Communication Commission’s Rural Health Care fund management, administered by the Universal Service Administration Company (USAC). This support role utilizes customer service, administrative, data management, billing, accounting, and project support skills on a day-to-day basis. The primary responsibilities include billing and invoicing, collecting, and organizing IT and telecommunications inventory, managing requests for information (RFI) and requests for proposal (RFP), compiling vendor evaluations, and creating reporting. The program coordinator plays a strong customer outreach role and will serve as the primary contact with vendors, service providers or service agents related to daily billing and invoicing operations. This position requires the ability to multi-task and provide customer satisfaction while managing multiple deadlines.
Responsibilities:
- Build and maintain strong, long-lasting client relationships.
- Become a subject matter expert on Rural Health Care program rules.
- Serve as a liaison between clients and CHABS for all program related needs.
- Develop joint processes with clients and service for ongoing billing efficiencies including identifying opportunities for automation of processes where applicable.
- Become familiar with client’s business and identify subsidy opportunities.
- Collaborate with Senior Director to develop and maintain standard business processes and documentation.
- Utilize internal systems to ensure that contractual obligations are current and in adherence.
- Learn the detailed level billing processes for each client.
- Provide periodic reporting to clients on utilization of federal subsidies.
- Forecast and track key account metrics and provide internal reports quarterly.
- Prepare CHABS member data and compile database reports for Sr. Director.
- Enter customer and account data by inputting alphabetic and numeric information on keyboard.
- Assist with maintenance of strong internal controls and process documentation.
- Ensure customer and account data by reviewing, correcting, deleting, or reentering data; combining data from multiple systems; purging files to eliminate duplication of data.
- Assist in maintaining billing contact listings, committees, and distribution lists using internal database applications.
- Assist with processing customer and account documents by reviewing data for discrepancies by using standard procedures or returning incomplete documents to the client/vendor for resolution.
- Update database with client telecommunications inventory.
- Professionally represent and promote CHABS at trainings and events as required. Attend internal and external meetings.
- Develop and maintain positive relations with corporate, governmental agencies, and the State of Colorado offices.
- Manage challenging client requests or issue escalations as needed to seek amicable solutions.
- Contribute to team success by assisting with other duties as assigned.
Qualifications:
- Bachelor’s degree in business or related field or five (5) years of experience in a client facing role in health care, telecommunications, or financial/banking industry.
- Intermediate to advanced proficiency of all Microsoft Office Suite products, i.e. Outlook, Word, Excel, and PowerPoint.
- Previous account management, project management, and/or administrative support experience required.
- Previous experience in accounting and/or strong knowledge of accounting principles strongly preferred.
- Invoicing and billing support experience preferred, experience with telecommunications invoicing highly desired.
- Demonstrated organizational skills and previous experience learning/following complex multiple step processes required.
- Knowledge of internal office equipment, i.e. fax, copier, postage, printing, required.
- A valid driver’s license – can travel to client meetings within Colorado.
- Self-starter with strong desire to learn; coachable and receptive to feedback.
